Effective Date: [18/06/2026]
At BigOBDShop, customer satisfaction is important to us. We are committed to providing quality personal wellness and lifestyle products. Please read our Refund & Return Policy carefully before placing an order.
You may request a return or replacement if:
Please notify us within 48 hours of receiving your order with clear photos or videos as proof.
For hygiene, safety, and quality assurance reasons, the following items are not eligible for return or refund:
This policy helps us ensure product safety and maintain the highest hygiene standards for all customers.
Refunds will only be issued in the following cases:
Once your refund request is approved, the refund will be processed within 5–7 business days through the original payment method or an agreed payment channel.
Please note that shipping charges and payment gateway fees are non-refundable unless the error occurred from our side.
Orders can be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.
To protect customer health and privacy, all personal wellness and intimate care products are handled under strict hygiene protocols. Therefore, once these products are opened or used, they cannot be returned or exchanged except in cases of manufacturing defects or shipping errors.
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team: